Is DHgate a safe website to use? Please get to know its exclusive details for a safe shopping experience!
Online shopping is the easiest way to grab things from various brands. You can shuffle between various products and finally purchase an item that you love. While one part of shopping online offers multiple advantages, there is a dark side to it too. How many of you have been a part of scams while shopping online? Was the site fake? Were the brand and its dealer looting customers by selling fake products? While reading some customer reviews regarding website shopping, DHgate received maximum votes for its negative image. What is DHgate? Is it that bad a site for shoppers? Are buyers falling into an unknown trap while shopping from DHgate? This article is all about the DHgate shopping site that connects buyers and sellers. Let’s understand some of the major customer concerns and why this site continues to hold its negative picture even today! What is DHgate? Know the basics of this site! DHgate is a shopping website, with more than 90% of its sellers hailing from China. As China is considered the ‘’world’s factory’’, you can easily find various goods and products at cheaper rates on this website. The shipping costs are less too. You can directly get in touch with the seller here, check the price online, thereby eliminating the presence of the middle man. DHgate is not an unreliable website. You can buy the same things here at unbelievable low rates. For example, an electric fan can cost 5 dollars on DHgate. The same fan can cost 15 dollars on another shopping website. Plus, as shipping is free, getting it delivered to your location is easier. Getting hold of the same product with its same style is cheaper at DHgate than on other websites. Hence, to consider this site as a total scam is not a good idea! Despite the advantages this site lives with, why does it bear a negative image? What complaints do customers have with DHgate? Is DHgate a good site to shop from? Is its legitimacy real? This article will guide you through all the points about DHgate! What are the reasons customers believe that DHgate is not a good site to shop from? Some shoppers have complained of terrible experiences while shopping from DHgate. The most important thing about DHgate is to approach the right supplier. Not all sellers on DHgate are fake and provide a rude customer experience. However, as more reviews come in, there are so many things that go neglected. Customer complaints cannot go unnoticed and are based on personal experience. A lot of reasons bring out the drawbacks of DHgate. Hence, calling it a scam site is legit due to some of the details below. No credibility of information provided to customers- One of the basic things customers are looking for when shopping online is a swift and prompt reply from sellers! But this isn’t the real picture with DHgate. Almost all customer complaints are filled with sellers ignoring the requests of buyers. Product descriptions fail to match the real identity of the product, leading to misguidance. Sellers, however, get back to the buyer after a week or more, thereby keeping the buyer waiting for a credible reply. Some sellers display a wide range of products on DHgate, to attract potential buyers. Another factor is that most sellers on DHgate have an additional business store operating on Alibaba. Hence, they do not pay much attention to buyers on DHgate, due to high profits on other sites. As the sales are high on Alibaba, DHgate after-sale stories are mostly ignored. Hence, there are enough reasons to make customers angry! No reply from sellers- Prompt response from dealers and sellers is the best part of online shopping. But what if you have to wait days for a reply related to a product you just purchased recently! Well, this is the real picture of DHgate. Most buyers have complained of encountering a bad and pathetic customer response from sellers. They are not at all involved in the selling process. They don’t even hold themselves responsible or accountable for poor communication. They either remain silent or choose to ignore the buyers. The accountability of sellers is often seen in images captured by buyers. These include a previous chatting history, unpacked boxes images, etc. As buyers are not protected from cheating, these records can help identify the wrong sellers, their wrongdoings, and actions. Where is the customer service?- There is nothing called customer service on DHgate. It’s no wonder that customers showcase complete dissatisfaction when buying a product from the site. When some products turn out damaged or delivered without proper packaging, customer service is almost absent. When calling customer care, your calls are mostly answered. Cases of refund are ignored, and there is no promise of a refund in the future. When looking for answers related to damaged products, you do not receive any response. As a result, buyers give negative reviews on the whole DHgate experience. They have no option other than to keep on trying for an exchange or refund. There are no alternative routes here. It is also difficult to return a simple product like nail polish because shipping costs are high. Hence, these situations can only be termed as heartbreaking and pathetic, thereby proving the irresponsibility of the sellers. Dealing with product disputes is not a matter of concern for DHgate! No refunds?- Receiving a direct solution from DHgate is a myth. Cases of no refunds have already been registered quite a few times. First of all, buyers can request two kinds of refunds. One is the full payment of the item. The second is exchanging the item and getting a new one. For both these cases, DHgate is irresponsible. The sellers ignore customer requests and do not pay attention to disputes at all. Sellers will reply to the customer with an inconvenience message. While the buyer waits for days or a month for the refund, sellers are busy acquiring profits from other sources. Too much time taken for deliveries- While top delivery companies can deliver international products within five days or seven days, DHgate is least concerned with the delivery time. Shipping is often delayed by DHgate, making it all the more inconvenient for the buyer to receive the product on time. Even though delays are caused due to reasons like a national holiday, logistics issues, etc., there is no notice of late deliveries. Instead, buyers wait for days before they receive their parcels. Most shopping websites send a message to their customers regarding any delivery issue. However, DHgate lacks in the quick response game, making customers desperate for an answer! Are ourshipping fees charged secretly?- When you shop online, you will come across the price details of the products. The breakup of the price is provided to inform customers regarding the proper credit of the item. DHgate website, on the other hand, is said to charge an extra shipping fee, which is otherwise not listed in the selling price of the product. Free shipping with top shipping companies is not possible unless and until you get some offers. Sellers on DHgate charge the shipping fee without letting the customers know about it. What you think free shipping is, is not free shipping at all. You end up paying a few dollars extra for shipping, thinking that’s the full price you pay for the item!